Help & Support

How do I report a fare?

Tap the + button at the bottom right of any screen, then select 'Report Fare'. Choose your route, enter the fare amount, and submit. You'll earn 10 points!

How do points and levels work?

Earn points by reporting fares (+10), queues (+5), incidents (+15), and sharing Trotro Tales. As you accumulate points, you level up from Passenger to Conductor to Driver to Station Master.

How are fares calculated?

Displayed fares are crowdsourced averages from community reports. The more people report, the more accurate they become. Official fares may differ.

Can I delete my data?

Yes! Go to Settings > Clear Local Data to remove your local preferences. Since accounts are device-based and anonymous, clearing app data effectively resets your profile.

How do notifications work?

Enable push notifications in Settings to receive alerts when fares drop on your favorite routes or when queues are long at your stations.